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Seemingly random TF400898:An Internal Error Occurred

One of the Developers on one of our teams is getting this error moving some tasks through the columns on the sprint board.  I have looked and all the child items to the story are in the same area and iteration.  Other members of his same team are not getting this error.  He has received the error using both chrome and Firefox. I don't believe he has tried IE.  Sometimes he can reproduce the issue with the same card and some times he cannot.  I cannot reproduce his issue from my machine.  I have attached screen shots he sent of of the error and the java script console. Any thoughts?

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5 Comments

  • 0
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    Francis Malo

    Unfortunately, it does not. I suspect the error is server side and the console output is not of much help in this specific case. 

    Next time the error occur, if possible, note the time and date. Your TFS administrator should be able to find the error and the stack trace in the Windows Event Viewer. Error are usually logged in the "Applications and Services Logs\Microsoft - Team Foundation Server" section

    Can you remind me the version of Urban Turtle you are using?

    Francis

  • 0
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    Elizabeth Groom

    Thanks!  I will let the user and IT know and send along the error the next time.  We are currently using version 4.10.0.0

  • 0
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    Elizabeth Groom

    Thank you so much for getting back to me so quickly. I had our IT guy look for the error in the log during the timeframe our SWE experienced the error. Unfortunately IT said there were no error in the log for that timeframe. The SWE did provide me with the console output from the JavaScript console (Google Chrome browser), does that help? Is there any other information I could gather?

    POST http://source2012:8080/tfs/Cartegraph%20TFS/Cartegraph%20Live/_SprintBacklog/UpdateState 500 (Internal Server Error) jquery-1.6.2a.min.js:35
    sendjquery-1.6.2a.min.js:35
    a.extend.ajaxjquery-1.6.2a.min.js:35
    fsprintbacklog?v=iODQhr96EYDPJ35u8cQnQLMvbmXn5G_Vyh9WCMhxmwM1:1
    lsprintbacklog?v=iODQhr96EYDPJ35u8cQnQLMvbmXn5G_Vyh9WCMhxmwM1:1
    n.droppable.dropsprintbacklog?v=iODQhr96EYDPJ35u8cQnQLMvbmXn5G_Vyh9WCMhxmwM1:1
    a.Widget._triggerjquery-ui-1.8.14a.min.js:32
    a.widget._dropjquery-ui-1.8.14a.min.js:45
    (anonymous function)jquery-ui-1.8.14a.min.js:45
    a.extend.eachjquery-1.6.2a.min.js:28
    a.ui.ddmanager.dropjquery-ui-1.8.14a.min.js:45
    a.widget._mouseStopjquery-ui-1.8.14a.min.js:45
    a.widget._mouseUpjquery-ui-1.8.14a.min.js:45
    a.widget._mouseUpjquery-ui-1.8.14a.min.js:45
    _mouseUpDelegatejquery-ui-1.8.14a.min.js:45
    a.event.handlejquery-1.6.2a.min.js:28
    j.handle.gjquery-1.6.2a.min.js:28

  • 0
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    Jonathan Falardeau

    I believe I may have found a possible cause for this issue. If the "Completed Work Items" filter option is unchecked on the Sprint Backlog, effectively hiding all work items in the Done column, then moving a work item to the Done column will cause the exact same error. I have reproduced this behaviour and will report this as a bug.

    Hopefully this sheds some light on this mystery!

  • 0
    Avatar
    Francis Malo

    Hi Elizabeth,

    Is it possible to send us the stack trace that was logged when the error occurred? The stack trace can be found in the Windows Event logger on the TFS server. You can ask your TFS administrator for it. 

    If there is confidential information in the stack trace, you can contact me at support@urbanturtle.com and send it to me there.

    Francis

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